SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great deal,fast shipping, don't hesitate to order from this shop.
Very happy this purchase good quality as a photo. Fast shipping thank you store I recommend
Genial, talla perfecta
Asked not to put the pink color and the store did everything. Everything is fine!
this a really comfortable underwear for men! Recommended!!!
great quality and the fabric is very comfortable and soft
Excellent Product, yes I recommend
They are similar to melting and enlightened, if wet then everything is visible) the quality as described. Parcel satisfied
Shipping in no time. The colors as I chose them
It looks good quality the truth believed they were cotton blend but it's lycra type.
I like the boxer shorts their fabric is elastic fits the body and very comfortable.. Then I will be another order
Very good condition, arrived in time, happy with my order, I recommend store.
Good comfortable underpants is already the 2 order
Everything OK. Second time I buy. Very happy.
Genial
PERFECT !!!
Great product, my husband loves thes underwear, bought it before. Shipped to the netherlands very vast, it took only 1 weekfrom payment till arrival. Tip, for european size take 2 up. For example, L becomesXXL
Good quality, good price, fast shipping. Very happy with the purchase.
La calidad del producto es premium,el textil super comodo,recomiendo el vendedor,muy antento!!
Very good quality. European L or M
It seems to be a very good article and arrived in time. Although it must be regretted that they will leave the package at the door of the house at risk of losing it. Why do they ask for the phone if they don't use it when there's no one to receive the shipment? Otherwise. All right. All right. Now you just need to use it. I recommend the store but not the distributor.
Underwear is large enough. Really like the quality and it fits well. The parcel came within 10 days. Recommended
The product quality very good price, very fast shipping and delivery in 6 days from order, very good store and fast. I recommend it
Great product, fast delivery
Good price quality. The only thing that's like Lycra and they're unbreathable.