SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, fast delivery
In me, 93 kg and height 187, they are too small for me .. And the younger brother came in, so all kind of OK .. Although I was hoping that I would have norms
I like, perfect fast delivery
I ordered my husband (180 cm, 80-85 kg). Compared with the bodies that he has, the very time) the colors are bright, the fabric is thin, in places the threads stick out. I think he will like it) take it, you will not regret it;)
Good quality and the prints are nice
it is not sexual picture . good quality. if you're from Europe just order bigger size. i ordered xxxl . my weight is around 78.
It came very quickly. Good quality goods. The fabric is pleasant to the body. All 5 pieces are separately packed. Waiting for 10/10. Guy liked
lol it's XXXL and still it's quite tight around my legs. 175cm 76Kg. Material is very thin and breathable, but i hope it will last as long as possible and won't damage easily. arrived in 2 weeks i guess.
Fast delivery, 4XL approached 90 kg normally, but it was possible to take a bigger size. The fabric is very thin, for the summer itself. All panties are packed in individual zip bags. Threads somewhere stick out, but just a little bit.
Хорошее качество. Быстрая доставка. Спасибо!!!
Excellent things, the main thing is to order the right size;) it is better to choose more, with a margin. And so, everything is like
Good quality and fast delivery! thank you.
quick delivery. very good quality and very well made. perfect fit.
XL for M Spanish is fine
came just after the 10day delivery but not stores fault
Super fast delivery to St. Petersburg! Not yet tried on, but externally already liked her husband. Recommend!!!
Trusel of good quality, at 50 size sat perfectly. Shipping fast.
A little low but good
ok..
I took it for a sample, but I turned out to be what I need, without synthetics, and if there is, then a small percentage. I will take also advise friends. To store many thanks for the fast shipment of the order.
They come perfectly. They all come in their individual bag. Just like the ones in the picture all perfect
They are very nice, good quality, the right size. Besides, I'm delighted that the order arrived in 11 days. I'm sure I'll do more shopping. I recommend the Tienda.
Shipping fast. On quality we will see
están bien,pero tallan pequeño, hay que coger una talla más
Malomerki take 3 sizes larger. I took 2 r-RA more and everything was exactly small.