SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods approached, the quality is good, it came quickly, thanks to the store
Delivery to Karelia about 2 weeks, the goods were delivered in one parcel with other orders. Packing is normal polymer bag with adhesive strip. Salesman-sociable. Size: my-pant width in the belt is 41 cm, height 188, weight 105. Panties took the size of 4xl-in principle approached. However: the difference in the belt of the goods received is possible +- 1 cm. It came 4 PCs and all with different width of the belt))) (I attach a photo-panties are equal to the left). Of the pluses (for me): There are no inscriptions and labels on the works (except for the information on the inside)-I like it, because you do not feel like it it it The material as a whole is pleasant to the touch, soft. I'm happy with the purchase.
Very comfortable
It's OK. Delivery fast
Excellent boxers, you can recommend, the material for the body is pleasant, sewing neat, pisyun does not sweat, differ in color from the photo of the store.
Size slightly larger than the proposed conventer Chinese/European. 4XL is bigger than Polish XL. AND dry in very warm water-60 °C not skurczyło their.
Just super, I'll order more. By the way on the measurements and the table, took on the size more and guessed
Good ones
неплохие труселя за такую цену
Normal truhans, took with a coupon for 320 R
The store quickly answers questions. The goods are good. Size on photo XXL
We came in eight days. The material is good, the size approached, XXXL = L
Super
Came very quickly, the size approached, the quality is super, not thick, just for the summer. Fast delivery, 12 days. I'll order more. Seller recommend, thank you!
Quality is normal, my husband liked. It came quickly. Threads do not stick out.
I order not the first time. size 4xl-on the Russian XL
удобно!
Qualité bien
Excellent panties, the size approached. Good workmanship, nice fabric.
Good quality and inexpensive. Recommend Yu
At a discount just super cotton. I'll buy more. Delivery of a week to the point of issue of the attempt shop.
i have received a package of 4 as ordered. the quality of the cotton seems to be quite good however there was some fabric that needed to be cut. The color was not as descriped as the red one should be wine color not bright red and the grey one is light gray not dark gray as in the pictures. it is not a dealbreaker but i preferred to receive those colors instead
Fast shipping, correct quality, ideal for intertime!
Looks ok and material is fine
Заказываю второй раз. Качество хорошее. Пролукт полностью соответствут описанию и фото. Доставка быстрая. Рекомендую.