SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thin. Good for the summer. On some stick out threads
Fast delivery, the material is thin synthetic, on the legs and buttocks stretches in the groin press, the size of 5XL at 175/96, washed, I do not shed the quality, for. For this price of norms, but the size should be taken more
Excellent! Pleasant stretching material. Discount coupon from store
Good panties, size took on height 195, weight 98. The seams are even. The quality of the fabric is soft. Put a gift and promotional code on discounts. Got to the Dnepr in 2 weeks.
Very good quality material in stosunk for money, 100% % % recommend salesman, definitely zamówię still Weir
This is my first order for AliExpress, and I'm quite happy with them. The order came quickly enough, in 17 days to Switzerland. I ordered boxers of black color for my husband, the quality for such a price is good, the seams are neat, even, the threads do not stick out anywhere, the material is soft and pleasant I chose without inscriptions on an elastic band. Size XXL corresponds to size m. The store attached the gift: pendant and coupon for 1 dollar, thank you. I did not communicate with the seller, there was no need.
It came in 2 weeks in Moscow. Receipt at the cash desk in Pyaterochka. In the package, a souvenir dollar (first thought Real, wow, and lived a coupon to buy from $10) and a mini-Keychain). The quality will be known after socks. Then I'll write back.
2.time i buy! Very very good!
Excellent panties for this money, the size matches. Arrived in a week
I buy a second time.
My husband said, very comfortable Trasel. After washing, they did not shed, they did not stretch. The material is pleasant to the touch.
Trusel came very quickly, everything is tracked, at 52 took 4XL, perfect
Good product, received before. But be careful, too small. I ordered XL but it's like S.
I am fully satisfied, the parcel came quickly. material is pleasant to touch, no smell, looks good. received with courier. size corresponds to the size table.recommend
Nice underpants. In the blue husband already ran away, did not have time to photze)) for a long time could not decide on the size, but came up perfectly. The seams are all flat, the threads do not stick out. The material in the Gray seemed more dense.
неплохие боксеры, удобные, заказывал xxl это как М, размеры более менее подходят
We came very quickly. The quality is super, at such a price. Threads do not stick out, to the touch and to the body is cool. Photos are made after several washings, nothing stretched and not a village. The order for this store is still a set, but there are 8 pairs. I advise you to buy.
Delivery in twenty days. Product compatible with description, price much lower than the Allegro. Recommend this store. Gift as a code-first come first served!
The goods came Bistro, the quality is good. And a small gift, I advise))
Good Goods. Pleasant to the touch.
Not the first time I order in this store and advise everyone. Excellent quality of goods and fast enough delivery. In my case, the parcel reaches Tula in 8-9 days. The store this time except for the discount put a small keychain, which is nice.
The tube is good, the fabric is soft, not particularly thick. On the size 46-48 perfectly sat down. It's been about a month. The store put a gift coupon for a discount for the next order braltic. I recommend to buy.
21 days went to Novosibirsk
It came in 3 weeks in Domodedovo. Gift coupon and pendant on a red thread. Thank you store!!!
At 48 Russian. All the norms, came quickly. Thank you!