SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality norms. There is no unpleasant smell
Nice underpants. Good qulity. Nice stuff.
Order paid 09.08. Sent already 12.08. It came to the Russian post office 19.08. Delivery in a week. Packed in a simple film. The set itself is in a branded package. There's a little gift inside. Everything sits well. I take not the first time.
Panties of all different sizes, although at all indicated size 5XL. But everyone came up, those that are smaller, sit denser. Black Panties-like red, they are not in the photo.
очень быстрая отправка и доставка продавец даже подарил купон на 1$ на следующую покупку
доставка быстрая,приятная ткань,нитки не торчат.единственный нюанс что очень тонкие.надолго не хватит.позже дополню
I order the second time, I like the quality. It will be necessary if more, I will order only from this store!
Panties are wonderful. Quality is super. There is no smell, the lines are even, the threads do not stick out. The store put a red bracelet as a gift, very nice. Shipping fast. On the size L, perfectly fit XXXL.
Great underwear. Quality, at first glance, is good. Written 95% cotton, 5% spandex. It feels like it is. Let's see how they will be worn, a few washes will show. If everything is OK, maybe I'll order more.
Good Trusel. The size should be taken more
As always, everything is fine. I order 3 times. All without complaints
Stitched smoothly, threads do not stick out anywhere. The size ordered its own, but it would be better to take more. Stretch well, so I will survive. I will not defile the negligee on the camera, I'll fire it!
Coton 95% spandex 5%. The thread is inaccurate.
Good underwear. 8 days delivery.
Came quickly in 2 weeks. The order was tracked. Quality is good, in size.
Height 182 weight 65 waist 76. Took XXL, everything came up, the quality is good. Delivery 2 weeks
Nice underpants. I order already 4 times. Cotton, pleasant to the body. On the hips 107 cm. They sat perfectly.
I order the second time, came quickly enough.
HB, malomeryat, on M-L took her husband 2XL, sat perfectly. The only negative elastic did not like
Came quickly, the size approached (for height 170, weight 68 took XXXL). The material is pleasant, quality.
Very comfortable thin and pleasant to the body underwear for men. The size is the same as the ones in the table. Delivery to Moscow-two weeks. Track was tracked all the way. Product and store recommend!
Good boxers, size in size. I recommend.
Skyhero as usual top
Excellent, I recommend.
Qualitatively, does not smell, does not paint