SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bonitos, suave de tela, da miedo que se puedan romper.El diseño de one piece(me gusto más el que llego) y doraemon eran distintos,pero cumplio siendo del mismo anime. Fue en enviado rapidamente, pero estuvo un buen tiempo en la llegada.
Advise
There is no smell, all seams are even, synthetic fabric.
They're very nice s like in the picture, Thank you.
Hi, pants are soft, I hope they fit the may man.
I highly recommend the store, the product is according to the description, as advice ask for a smaller size if they like to stick to the skin, I ordered 4XL for 100kg order won't take more than a month to Mx. Discreet packaging, according to purchase.
Super truhans. Another little gift was
The quality is average, how long will we will see, брал2xl normally sat down, but they are synthetic most likely after washing still sit down, tactile pleasant to the touch, in the summer took through DPD
Panties are just a bomb. They're so furry they're like without them. Thanks to store for fast shipment and delivery.
Very soft and comfortable panties. My husband at 50 size came up perfectly. Bright colors, photos after washing. Price-quality is just wonderful, now I know where to buy, also Delivery about a week
All OK. Definitely not cotton. Pleasant type of viscose + synthetics, the store said modal. Stretch well. Quality-without complaints. Came as in the picture.
It came in a good package. Some pair of panties are sewn perfectly, and on some noticed small flaws. In general, satisfied with the purchase.
The quality is good. He's flexible. I recommend the store
Good quality, recommended for everyone, size fit fell send very fast
Came intact and safe, well packed, the husband has not yet measured, but how to try on adding a review)
The quality is just super!!! Seller recommend!!!
Delivery is fast, the goods correspond to the description, the quality of a good line is all even.
Все чотко.рекомендую.
Nice panties
Come quickly. The material is fine. Bright colors. For husband height 193 cm and weighing almost 85 kg took the size 3 XL
все супер, доставка в Украину меньше чем за месяц
Трусы пришли! Всем доволен. Запах прекрасный, но совсем не значит то, что я любитель нюхать труселя хД. Продавца рекомендую!
Pas de mauvaises surprises
Nice underwear thank you
I come faster than I expected, and they look nice and comfortable