SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is very good
Tube of excellent quality!!! Just homeless!! Seller umnichka! Sent at a discount I recommend this store and the store!!!
Трусы норм, гладкие, приятные на ощупь, после стирки на 30-40° немного полиняли.
The goods went through Latvia, but not long. There was no tracking in Latvia and Russia. Corresponds to the description. A little variegated, but even more interesting. Thank you store.
Get the out of here. Delivery Good
Good Baby panties.
Good panties, synthetics but pleasant to the body, the size approached came for 2 weeks in Belgorod track was tracked.
Panties of excellent quality took a very cheap fabric pleasant to the body recommend
Excellent quality! Definitely recommend to buy!
доставили быстро. сами трусы нормальные, на 180 рост и 55 кг xl как раз. но синтетика, кожа не особо дышит
good quality fast delivery, strong and reliable panties, it is convenient to quickly swab, thanks to the store, I recommend to order, holds well very beautifully
Size XXL sat perfectly on about 100 cm, stretch, quality for 5, the seams are even, very satisfied, thank you very much
Very comfortable panties.
The quality is excellent, very honest store
The fabric is pleasant, the size is accurate, later I will write
Ordered at a discount of 1 pc. For 107 rubles. Good quality, thank you.
Super coward! Very nice to the body, not cotton. Soft, well stretch, nowhere presses. It is a pity that at the moment there is no way to buy one more, now there are sets.
Soft, pleasant to the touch!
Cool Trusel.
They came quickly enough, in a joint. Packed in a zip bag. Synthetics, but as everyone says, pleasant to the body. sewn very not even bad. The size is not oriented-the son of puhlyash. We were approached.
A wonderful store, goods with a big discount, fast shipment.
Everything corresponds to the description
Good Goods, honest and responsible store! I advise!
Everything is fine, thank you to the store.
Fine, great store, fast delivery, thank you!!!