SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect!
Arrived all good super fast and qualtiy is good. Thank you!
the same as the photo & pretty & look comfortable
Producer advise I put 5 stars
Ordered 2*5 PCs Height 178, weight 94. Size just. Came 2 parcels weighing 420 and 450 grams. That is, the fabric of different batches is somewhat different density. In general, the panties are not bad. But they are sewn without a back (interbun) seam. Given the coupons, the price is low.
Sewn soundly but the fabric is not 100% cotton, mixed, for this 4 soft. Delivery of the week three exactly do not remember
Nice underpants
Very nice
love it thanks too the store very fast delivery thanks again
Качесто средне, не Polo но сойдет, заказываю у продавца 3 раз
Quality is medium, ordered at 177, 82 kg XXL norms came up slightly to take into account large with a margin
Excellent Trusel. Very thin and light, the fabric is pleasant HB. On my 188/80 took XL, most that, the elastic does not press and the farm is enough. Delivery to Dnepr 14 days. Recommend
Fast and high quality! Panties liked, but you could take a smaller size Height 175, 95 kg
Excellent! I take not the first time.
The parcel received, everything corresponds to the description, the quality is excellent! The order came to Ukraine in 2 weeks
good product arrived on time i am 182 cm on 78kg and XL is good for me but I could take xxl
Panties really liked her husband. This is cotton, after washing, everyone was crumpled. My husband says it's not hot in them. At its 50 size took 2HL, were a bit wide, but after washing a little sat down, now just right, free in moderation. The colors that the store sent are visible in the photo, all liked, on the husband look like shorts, behind the truth is visible, it's not shorts, because the cut of of of of I want to order the same dad. I recommend to buy. I did not communicate with the seller. Delivery more than a month.
Order Prishe in 7 days, very quickly to the Novgorod region. stitched all well and smoothly, the threads do not stick out, but ordered cotton and wrote, but sent cotton material. I do not really like this attitude to customers. And the delivery is good + 5.
Ordered on 13 and received in France on 28 July, the delivery is relatively fast. The so-called "Chinese" sizes so smaller, are misleading. In fact they are large and the xxl seems to me to correspond to a European xxl, while the indicated dimensions allowed to think of a medium size. The quality of manufacture and fabric is good by cons. I recommend this store, but for his products choose rather those indicated in European size that correspond well.
Panties of good quality. Sewn well.
Cool
Very fast delivery, tracking at each stage. Colors are bright for a man but it's not critical. My husband came up. Recommend
Good fabric and good size. 6 XL fit measurement 52 cm. seamless in back. Seller. Send fast. Received in 10 days
Quality is good! On the European S size Asian m most that! Thank you!
Weight 71, height 179, size XXL came up perfectly