SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, the quality is good. Seller recommend.
Not bad.
The fabric is very soft and comfortable. For the European L size, it's equal to XXL of the product. It's shown in black box on the photos. But it hasn't arrived in a box. Instead it was in a zipper locked bag. It was supposed to arrive in 2 weeks (estimated delivery date) but it took over a month to arrive to Sweden. There was problems with the delivery. I wasn't informed about the delivery, noone knocked on my door nor sent informing messages. One day aliexpress just signed it as delivered and 2 days later it was delivered (stuck in the mailbox). And I also had to pay 9 euro fee for buying products abroad. But this is not the stores fault so I won't bother lowering the point for the seller. To sum up, I'm generally pleased with the product and I recommend.
nice quality
The goods arrived in two weeks. Cotton panties. Or rather viscose. Very soft and gentle. At 50 Russian size very well approached. Seller recommend. The store put a gift.
Good quality, strong colors, fit me well
I really liked it. Thank you very much. Received in perfect condition.
All go really fast. Qualitatively goods also good. Recommend. Definitely still Your I'll get back. Yours
those boxers are amazing. really smooth touch.
Synthetic quality
They are divine. You feel like you walk around with nothing buy an XXL and they were divine Divine divine Divine came to me in a week I would buy again
Boxers cool, came just right, came quickly, thank you, I recommend.
Quality is good, came quickly (weeks 3 maximum). There is one minus. Some panties put not from a purchased set in the style of Superman. The teenager didn't appreciate it.
I made stock, excellent product, excellent fit
I get to Canary Islands in a few weeks. Licra type quality. It comes in a bag not in a box as it appears in the ad but they come well packaged. I recommend this article. I haven't washed them yet but they usually drop some ink and it's advisable to do it partly just in case.