SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is cotton
We order the second time, everything is fine.
Panties Noname. Not one inscription on them. Quality for this money is excellent.
Perfectly as described. I asked to add 2 gray boxers into the mix, so they sent me 4 black, 2 blue and 2 gray. The quality is good, 95% cotton + 5 % spandex. Size as described: EUR XL = CHN 4XL. But! I ordered different boxers from another shop and they got exactly the same size label, but actually were 1 size smaller. So, just have in mind that sizes are different for every manufacturer. Width is 41 cm, which corresponds to the size chart in inches (lol). I would recommend taking either your size, or +1 if you on the borderline.
Goods are quality. The fabric is pleasant in feel. Delivery is surprisingly fast, I recommend. Plus a gift from the store.
Good quality
La talla elegida me queda perfecta pero la tela se me de poca calidad pero están perfectos
Come, thin, stretch. For these dengue will come down
Very well packaged and fit perfectly
Im happy ,but the size small for 4 xl
/! ATTENTION: You have to take a size above because the Asian sizes are smaller than those of France :) otherwise the fabric is really nice, appearance of freshness. The elastics are in good condition but some seams that exceed. My boyfriend is delighted! Value for money very reasonable! I recommend! He arrived in the week (very surprised by the speed... Maybe a chance haha! ). I am delighted :)
super
Normal panties, quickly passed.
My husband at 54 size perfectly fit. The fabric is thin, it stretches well, the goods came quickly
Soft, 8 pieces, while not trying on
Waist circumference 86, hips 100. Panties size 3XL sit on the size, nothing anywhere does not press (in principle, you can take more), the material should be excellent, the seams do not stick out, the outside too't Not thick, but not thin. Stretch and breathe. From the moment of order to delivery-23 days. Do not treat the flowers in the photo and in real life.