SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good boxers, soft fabric, comfortable to wear! Highly recommended!
Good product, I recommend, to the body are pleasant, thanks for the gift. At 48 size fit 3XL.
Asian size, buy 3 more sizes than usual Materials: polyester and elastane
Asian 4XL is exactly EU XL top product. Very good quality.
very nice boxers. my boyfriend is s very happy
Good looks and shipped quickly and neatly packed
Good boxers, pleasant to the body, the line is even!
Great quality, the product announce exactly as pictured, super comfortable. Size 4XL size G in Brazil. Arrived in about 20 days.
Quality is good. Feels blue less than the rest, the tag size is the same
Delivery to the Novosibirsk region 12 days, as a gift keychain and bracelet put the store, the body of norms, I order not the first time, everyone likes and stretch to the body pleasant
bem top ,chegou rapidinho, muito bom, Aliexpress sempre melhorando
A little too tight, than it should be according to the size chart. I took the 5XL, and it was just slightly smaller than regular XL in western sizes. Also it doesn’t feel nice, it’s not breathable (were it’s not perforated), and it got damp even though I was just watching the TV… I would advise against purchasing this item…
Very good product the fabric stretch well, in my case the size L I stay and I am 29/30 in Mexico, (I arrive 10 days ahead of schedule)
Good
Excellent quality. What a good buy. Very fast shipping. I'll buy again. Thank you very much to the store. Product 5 stars
recebi antes do tempo, muito bom produto e um pequeno prenda acompanha,,boa qualidade, recomendo o produto e o vendedor muito eficiente
They are comfortable and fresh, delivery takes more than two weeks but it was worth it.
My husband said, very comfortable Trasel. After washing, they did not shed, they did not stretch. The material is pleasant to the touch.
me llegó unos días antes de la fecha indicada por el vendedor hermoso y suave al tacto ,gracias por los llaveros de regalo hermoso detalle se le agradece.
Product good quality recommend and came toast