SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
I liked the cowardly. Mr. Dee and his team feel at their place. The material is felt to contain cotton. The quality is quite good. Seams norms, the elastic band is quite elastic, I think you need to consider the waist or hips so that it was comfortable. The size took on the store's table. At its size M, waist to 90, chose size XXL. Everything came just right. Thank you
These boxers are really small and fit well. The material is soft and not shiny like I had before, it's matt. Dark colours are suitable and not so easy to get dirty. Arrives as two little bags ×4 boxers. Very fast shipping! I recommend the store and the item.
All OK.
Nice underpants
Cool panties, on thin 55-60 kg will go Asian size XXL (very cool in size got, and do not press and do not slide out), they will be fine.
Not long went relatively, all norms
Second time I take it here. It's super. On m took XL. 180/70 S
Panties are excellent. Asked the store to put 2 pairs of blue panties instead of 1 Gray and 1 black, did! The fabric is good, it can be seen that it will sit a little after washing, but I ordered with the calculation for shrinkage. My husband is 198 tall, thin.
Quickly! Super! I recommend the store!
looks good arrived early let see if they r comfortable too.
Товар соответствует описанию.Посылка пришла НП, доставка за 29 дней. Размер подошёл.Товар понравился. Продавец ответственный.
Product matches description. Fast shipping in 1 week to NL.
very fast shipping , and the quality looks very good
Good product, grateful for my liking
The goods came without damage, well packed. Good materials, excellent quality. It came within less than a month (free delivery 2 weeks). Many thanks to the store, notifications, track code timely and informative. New Mail arrived. I'm thinking about another order. Thanks again.
XXL The 100 called the Cotton Busin
I'm not taking it for the first time. Nice panties. At its waist slightly more than 100 cm. Size I take children's XXXL. Due to the fact that they stretch to sit perfectly. In the process of socks, they also stretch, so there is no discomfort. Panties come 4 PCs in a package with a lock. In each package, the store puts a souvenir with a red woven thread. Unpacking goods from China on ahu China channel on YouTube.
I shoot a star, they sent no colors. I ordered a dark set (black, blue, Bardot and dark gray), but sent (black, blue, bright red and light gray). I did not communicate with pradovets. Shipping fast.
Shipped quickly. The quality looks really good, pleasantly surprised, the seams are clean, the material is pleasant to the touch and when worn. I used size chart provided by the store to choose the right size and they fit me perfectly. The grays are lighter than on seller's photos, but I don't mind, very pleased with this order.
Good price quality
They arrived much sooner than expected. This is the second time I buy things from this store. Recommended.