SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool case
Excellent in times and product quality
Es igual que la descripción Muy suave Volveré a comprar
It was well packed and was in perfect condition. Quality is really good as expected. Shipping time was a little long than expected but it's totally acceptable during this covid pandemic time.
Well received Article in accordance with the description. Thank you
A nice cover, on the A10 sat well, the surface under the nubuck, but in places a white color for some reason. The magnetic lock is weak, nothing can be put in the card compartments, then the magnet does not hold at all. Delivery just over a month, tracking partial, the parcel did not move for a long time, and then immediately ended up in the mail.
muy bien
Quality product
Item as described. Good quality product.
The cover is super, excellent quality! Advise!
10 days to come to France. 2 th that I order, impeccable. Beautiful peach skin effect
esta perfecta se ve de muy buena calidad totalmente recomendado
Very pleasant to the touch.
The goods are According. Goods Shol 15 days.
The color is different from the picture. The phone in the case is not as tight as I would like.
The product came earlier than the scheduled delivery and it fiys my phone well. It's edges are sewn so I guess it's durable.
Good looking case, for a great price. Shipped to Canada in less than a few weeks.. A+++
Very good cover. Delivery almost 2 weeks, took from the new mail. Thank you store!!
Great and arrived quickly
Very good cover. Came up perfectly. The color is darker than in my photo, more green. Sent quickly. I recommend to buy. Thank you store.
Very good quality. The phone fits perfectly in the case.
Товар пришёл хорошо запакованным, оказался качественным. Всё, как в описании.
The cover is very good, soft, pleasant to the touch. On the phone sat down as a native. Seller recommend.
Idekliukas Labai Geras. Tinka pasirinktam Telefono modeliui
The cover is good, but piigleyan Krivo, for this I shoot a star. The last photo is visible.