SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came with a small marriage, but the store is well done! Sanlosyan for a part refund! And they themselves are good
I love the material (Cotton) and the best I get much sooner than expected!
Good quality, very fast delivery
Can confirm tahat the fabric is cotton, long as in the pictures
Cool panties
Excellent quality of knitwear, perfect seams.
Son tal como ce describe buena calidad de la tela pedí talla L para mi esposo espero le queden
super, jak zawsze, to moje n-te zamówienie od tego sprzedawcy
Shipping from China 11 days. Boxers are great. XL approximately at 105 cm waist.
Nice underpants. About 114 norms. The material is excellent.
Llego muy bien
I order from this store the second time panties and the second time I'm very pleased with everything! The material is good, qualitatively sewn, the colors correspond to the photo. On height 178 and weight 68 m perfectly sit. Fast delivery to Novosibirsk. I recommend this seller. And yes, panties are very comfortable, comfortable
As always, super! I constantly buy from this store. Delivery is fast, the goods are good.
I already order many times from this store. The goods are satisfied with the son. The quality is good in sock conveniently. Delivery is fast, up to 10 days to Israel. One minus: When ordering more than 1 pc.-delivery is paid.
It's okay.
muy bueno
Very good
Муж сказал, что трусы классные. Ткань мягкая, приятная, хороший покрой, посмотрим после стирки и ношения, но пока пять звёзд из пяти. Благодарю продавца!
Excellent Product, perfect size, excellent fabric quality, I arrive very fast, I recommend the store. I'll buy again.
Perfect product, I have ordered 10 times before. Very comfortable. Thank you.
Good quality and very fast shipping
The quality is excellent, I recommend, the size matches
Very fast shipping are excellent quality not the first time I buy
Perfect for gift
Excellent.