SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Son bonitos como su marca, pero no son tan largos como muestran en la imagen, son más cortos, me parecen muy cortos. El envío ha sido rápido, excelente. No he necesitado comunicación con vendedor.
Good quality and comfort. This is the second time to order. Need to order two bigger size cause' asian cutting. Highly recommand.
Excellent panties cool sit on the body, the fabric is pure cotton breathing elastic does not give everything Super take not the first time, size L by 48-50 sizes for euro 48-50 sizes 50
Panties are excellent! I order not the first time, this coloring is like more than everyone! Husband wears with pleasure
I have arrived very quickly on August 6th, 2021 of the year. I am glad of the store's speed and the Aliexpress.
Well Trusel just super
Everything seems to be good-quickly sent, quickly got it (SBER logistics), but on the pictures of the pants panties more than really. In short-short panties, for this 4 stars. In the heat was like-the ass is wet, although only 5% synthetics. Maybe in winter it will be more comfortable. I do not even know whether to advise? Think for yourself.
Good panties, comfortable. I buy a second time
дуже якісні, хлопок, рекомендую.
On the hips 100 cm is excellent! Good quality! 95% cotton
Pleasant to the touch. Stitched neatly.
It's fine.
Получила посылку раньше чем ожидала очень довольна отличные трусы заказываю у этого продавца не в первый раз, товар соответствует описанию, размер на мой российский 54-56, хлопок присутствует. Спасибо. Однозначно рекомендую продавца и товар к покупке. Удачи и процветания в бизнесе.
Delivery fast, two weeks!!!! I take the goods from this store the fourth time. Drawing-planes, the quality is excellent, in life look very good! I would like a smaller price!!!!!!!!!!!!!!!!!
Delivery is fast, I take the goods from this store the third time. everything is like, while not measured but should be all OK
bien, bastante comodos
כבר פעם שלישית שאני קונה ממליץ לכל החברים
Exactly the same as in the photo, the quality is good. The size is not small. 183 cm 83 kg Took XL, approached perfectly
Fourth order. As always, everything is clear. Respect and respect to the store. The best thing is in this category. Recommend. There are no pictures. Their Sea is here.✌Okay, Okay ........ Here are the pictures
ifjdj u and the price for me and u you send the goods you me the price of the goods which is a real estate agents and managers in every room and the goods are you
Well sat down, light and breathable cotton. However, after the fifth wash there was a seam, but not until the hole)
Not bad pants! XL at 52-54
Quality nice
As always fast in 12 days. Recommend.
Panties of good quality, bought on stock, I recommend.