SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok, 5+ доставка ~ дней за 20 до Москвы.
Quality is super! I highly recommend, the fabric is soft, hidden, the threads do not stick out, there is no smell. My husband is happy.
Thank you store. In Brest District Delivery 25 days. Seller recommend. All health.
Thank the store. in Brest District Delivery 25 days. Seller recommend. All health.
Everything is fine!
Всё отлично!
Everything is as always excellent, sent quickly, came quickly and the quality is excellent for panties I order the third time the quality Seller Thank you!
rdndj for a i i i i i i don't know how much I appreciate it if I have been trying and even a little more about reading the message was delivered for your help with your family a happy birthday dear
I have not received my order yet but I do not know why?
Normal panties
Good truhans can be taken, do not sweat)
Volume: Waist-90 cm, hips-97, legs in the thigh-55 cm. size XL came up perfectly! Quality and sewing-excellent! Satisfied!!! I thank the store and manufacturers of this product!
I order for the third time. Perfect, as always. Only malomerit. In Russian m, you need to take HL. Size Chart is consistent
Ok, looks like it's OK. Packing is standard-in individual bag. I hope that the quality and size will be all OK.
Вроде,неплохие труселя.Посмотрю как будут в носке.Понравятся закажу ,ещё.
Pleasant on the body material. At its height of 181 and weight 95 took the size XXXL, as indicated in the store's table-everything came well. But the red ones were more spacious, the gray ones were denser, more comfortable.
On height 175, weight 72 a little free (let's see how after washing). I'll try next time XL. Delivery joint fast.
XXXL height175cm. ves90kg. talia103cm. do not press not svobobna me perfectly fit. delivery fast.
On the Russian 50-52 ordered XXL, sat tight as they should boxers sit, does not press anywhere. Do n. Novgorod reached 2,5 weeks, the quality is good, the threads do not stick out, there is no smell, let's see what will happen after washing. Purchase is very satisfied
Less than a month in Vladivostok, the photo after washing, has not yet worn, the quality is acceptable. Came all in one package with other orders. At 50-52 came up 2 XL Do not press sit pleasantly. Photo After 2 washings. Seams do not stick out. I'll take more.
All OK.
Two and a half weeks together with the other parcels were reached by the UFO. Description correspond.
I order second time. Quality is super. Package simple. Recomend store! Will order again.
I ordered 25.04.2021, received at the Post Office in Vladivostok on 14.05.2021. The parcel was combined into one package, with another order. Was packed in a shipping bag, the boxers themselves were in an individual branded bag, which is very nice. The quality is good, the composition: 95 cotton, 5 Lycra, the products are very pleasant to the body. Shito neatly threads do not stick out, the seams are even, there is no smell. The store has several colors to choose from. The track was tracked, but due to the holidays did not always show exactly where the parcel was. I ordered boxers XL Chinese, which corresponds to our M. Talked to the seller, helped and explained everything. A very good comrade helped me solve the problem with the size and sent with the next order. Thank you very much, does not deceive. This is my second order. Order, I recommend to everyone. Great store. I'll still order.
Took on our 50 R. XL., Excellent.