SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Trusel good but a little bit uneasy turned out almost almost guessed 2 weeks before the Volga next time I will order more and sent a lot of light ones.
The tube is always on top. I take it 2 times already. The coloring always comes in different. Davolen's baby.
It's fine. The size corresponds to the cage all is well .. But carefully with stripes-they are smaller by 2 sizes
The goods are satisfied. All in size.
I order not for the first time. Excellent quality
European XL (Chinese 3XL) a little more, sit freely. Quality is good. I'll order more, smaller
Excellent.
Fast shipping. As for this price, normal cotton panties. Chinese size 4x corresponds to European XL.
Tight underpants. Cotton. At our 48-50 without Puz you can take a smaller size, or then 3XL is slightly too big for me. The fly is unfastened on one button. Delivery is not fast. I'll probably take more.
arrived quickly and feels comfy
Fast and high quality!
Нормальные трусы. Тоненький хлопок. На XL взяла 3XL подошёл как раз, но в зависимости от типа фигуры надо смотреть, одному человеку подошёл как раз, другому маловаты. Посылка была на складе консолидации, что очень удобно, так как три посылки с разных магазинов объединили в одну и доставили новой почтой. Доставка заняла менее трёх недель. Рекомендую
Very fast. Definitely 5 stars
Excellent Trusel! Fabric, sewing, elastic-top! For comparison, ordered similar panties from another store allegedly factory cities Ivanovo, that's where the shit is complete... with these panties, no comparison goes. I will have to do a work "masters" from Ivanovo to throw out, and these "Chinese" to buy more, survived called...))
Goods received. Material 100% cotton, sewing quality and stitching are good.
Fast shipping. At 52 size XXL is ideal.
Delivery is very fast, 9 days from the moment of payment. The only drawback is that the store instead of four pieces size 5XL put five pieces size 4XL. I took it for the second time and wanted a little more freely. But I do not have a parable, I do not reduce the evaluation.
Delivered very quickly. I take the second time, excellent goods.
Nice underpants. Cotton, does not press. Size fits. I am happy with the purchase. Recommend!
Corresponds to the description
In appearance, excellent panties, high-quality dense cotton, the husband does not measure yet, visually should approach) for height 175, weight 80 kg, took the size 2XL. Delivery is very fast, I recommend the store!
покупаю 3й раз, у меня их уже 12 шт. и все разные, размер 9XL таких удобных и качественных нигде не купить, главное резинка не давит и не врезается. Внимание, на фото не юбка хотя по фото можно спутать и думаю легко в юбку переделать для прикола в случае нужды.
Thank you! Good Trusel, soft gum, nice cotton, occurate seams! Everything is super!