SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O produto é bom e confortável de usar. Vendedor enviou super rápido e eu paguei alguns centavos em uma promoção. Eu que fui besta e comprei um tamanho maior Escolha o tamanho correto que é sucesso. chegou em 16 dias úteis na grande Belém
The product is good and comfortable to wear. Seller sent super fast and I paid some cents in a promotion. I was Beast and bought a size bigger Choice the correct size that is successful. Arrived in 16 days in Great Bethlehem
The product is good and comfortable to wear. Seller sent super fast and I paid some cents in a promotion. I was Beast and bought a size bigger Choice the correct size that is successful. Arrived in 16 days in Great Bethlehem
O produto é bom e confortável de usar. Vendedor enviou super rápido e eu paguei alguns centavos em uma promoção. Eu que fui besta e comprei um tamanho maior Escolha o tamanho correto que é sucesso. chegou em 16 dias úteis na grande Belém
Loved arrived early like recommend the store
Simply Perfect. Everything. Thank you store!!
Product delivered
Panties are good quality, 100% cotton. Size XL fits perfectly for my L size. Delivery 25 days. Received at the post office.
Briefs very good with a good price
Briefs good with a good price
cueca muito boa, ficou um pouquinho folgada, talvez a 3xL ficasse mais bonita, mas também não gosto de cueca apertada, tenho 1.80 m, 84kg
Very good, was a little loose to underwear, maybe the 3XL stay more beautiful, but also not like tight underwear, have 1.80 m, 84 kg
Very good sewing, size was good, a little loose to underwear, maybe 3XL stay more beautiful, but also not like tight underwear, have 1.80 m, weight 84 kg
Panties are good quality. 100% cotton. I ordered 6.03. and received 29.04.21.
Quality is decent. Soft. Color is a little scary
Atvyko per keturias savaites atitinka aprašymą