SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I want to leave a review on the set of boxers, took in the amount of XL on the Russian 48-50. This is already our second set, the first one in sock for about 3 months, and during this time they did not stretch, did not shed, but look the same as when buying. The fabric is very pleasant to the body: 95% cotton, 5% elastane. not thin, moderately dense. The elastic is wide, but not tight. Well stretches. All the seams are stitched smoothly, the strings do not stick out anywhere, the seams do not interfere. The width of the belt is 39 cm, but stretched to 54 cm. The height of the boxers is 22 cm. Delivery of goods in Ryazan was two weeks. The product was qualitatively packed, it was packed in a branded pouper package. the quality of these boxers, the spouse is happy, although he is still that committed. Therefore, I can safely recommend to buy this product, from this store. Take and will not regret. We will now definitely be regular customers from this store. To the seller special thanks for the quality goods and fast delivery.
Excellent.
Packed Super, in a separate tight package on ziplightning! The quality of the fabric, the seams-everything is done neatly. Seller recommend!
Excellent quality! Thank you TV channel @ alicatch for such coupons!
Премиум качество. На 50-52 хорошо, чуть свободны.
качество бесподобное,беру не первый раз ,маломерят на размер
Everything is excellent panties in quality super, sewn neatly, the elastic is the only tugovata, but I think they are carried a little Recommend
Awesome panties, good fabric, thin, light for summer. The quality of the super-changing grid corresponds. Everything is fine, we'll order more. Thanks manufacturer
Panties are small in size, regular cotton
The parcel reached the Khabarovsk Territory in 10 days. Sberbank logistics to Postamat. packed well in a package with a navel. Each set in individual convenient for further application of packing with zipper. Panties as always of good quality, soft cotton with neat seams. I order neither the first time from this store, very well established for each transaction. Recomment
Quality is good, fast delivery. Size fits
Good qulity. The truth expected the fabric more tightly. As it seemed to me a little bit small. But I recommend definitely! They did not communicate with the store.
Nice underpants. I ordered my son. I'll order more. Recommend
The quality is excellent. We'll order more.
Заказываем не первый раз,качество отличное,размерная сетка точная,резинки не давят,в носке и стирке показали себя отлично
Delivery is fast enough. The quality of the goods is good. I did not have to contact the store, there were no problems.
Very nice! I like it
I bought it by reviews. Order satisfied)