SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best underwear ever! It is extremely comfortable and very exquisite
Очень качественно пошиты из приятной для кожи ткани. Очень лёгкие. Спасибо продавцу. Продавца и магазин рекомендую. Класс!
Very good but it is better to put a measurement greater than your measurement
Good panties for this price. 2XXL a little small for 185 and 98 kg
Shipping fast and is feeling when Bridesmaids bridesmaids It's OK
Exactly the way I ordered Thanks
16 days delivery. I will not repeat-the tube is excellent. On the size 52-54 it would be better to 4XL.
The product corresponds to the description, the colors put those that asked. Boxers made of thin breathable material, the body is pleasant to wait. Inside is made lining in front. Took a set of 3 PCs for 542 rubles.
There are no questions to the store. It came quickly, tracked. On the product impressions are still controversial, although I 've been wearing it for a week. In general, the tactile material is synthetic, on the other hand it is light and even transparent. In the area of the most important-a cotton insert to hide the excess. In the hottest moments-stick, but it seems not so often. At its real m took XL-came up. I'll wear it, take it, probably, no
Lenoblast's been in a week. Each packed in a separate package. Size and color correspond. The material to the touch is very pleasant.
As description. Recommend.
excellent
Thanks for the good packaging and the good quality
Excellent quality, everything is suitable
<2en> the arrival time is average 14 days and delivered by Aras cargo. The leg tire is a bit narrow, but it doesn't matter much. <2en> flexible and very comfortable due to its thin structure. <2en> people who want to get information; people can reach @ msn.com
Thin. Rubber as if. Quality is good. Pleasant to the touch.
Excellent everyday panties, pleasant to the touch, in the sock are also good! Only the ordered color (green) is not received.: (Received under curtain delivery time.
Che did not mix ale on the view of the garniy goods and Duge priemniy on the dotik
Soft fabric, looks like silk. If you drop a drop of water if it expands around. The colors are more off than in the photos but they're fine.
Took her husband 4 X L at 115 kg, very good
Still not tried, fabric thin ומרגיש like נילון, thank you.