SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Cotton. Good qulity
In 11 days from China to Kaliningrad! And on standard shipping. Cool! Ordered for height 187, waist 90-3xl. A little spatial, but not falling down. For home, that's it! Quality for 5. colors are cheerful. Recommend
ok
Panties are excellent! Thin, breathable HB fabric, soft elastic, not knitwear. Landing free. At 54 size took 4XL, but it was possible and 3XL, depends on who is used to :)) my husband liked! Recommend.
Very fast and nice boxers. Little big
Good ones ..
Expectations coincided with the order received. I ordered such a model for my husband for the second time. Colors only this time more "grandparents" )) As a gift, red laces on stock, but on a small pen-I'll give the child
Good truhans! 5 PCs is enough for a year and a half 2 years.... Not my first set))))
Recommend to everyone the store
Delivered to Belarus for 1 month. I wear 50-52 size, bought size XXXL. A little big, it was possible to size smaller, well, not a problem, the option of panties is summer, there will be ventilation of the farm. The material is not dense, write 100% cotton, like it looks. Well, somehow. I did not communicate with the store, there was no need.
Quality norms.
Goods consistent with the description, very good fabric. Arrived in 11 days. Recommend
This is not quality of Delta, but nice. I weigh 97 km for C, height 1.79 m. Scale fine, was עדיף buy one less
The quality is good, some where the threads stick out, after washing we'll see if they shed-Lee. The size approached our 50th
I am 1,76 m and weight 78-80 kg. This size is just, and not tight, and with a small margin. Who has my parameters, take this de size.
Excellent Trusel, on my almost 100 kg perfectly fit 3XL. For such a price such a kit-vashche ZBS! Let's see how they will be worn. The store still put some bullshit as a gift
Goods received all good.
Awesome product, FAST SHIPPING, 2ND TIME PURCHASE FROM SELLER! NICE, THAT I WAS LUCKY TO RECEIVE A DIFFERENT COLOR PATTERN FROM MY 1ST SET , PURCHASED! LOVE THE FIT AND QUALITY!! AMAZING PRICE AND SHIPPING PRICE!!! WILL, CONTINUE IN THE FUTURE TO PURCHASE , EVEN MOOOORE! COMFY BOXERS, EVER!! THANK YOU VERY, MUCH!!!
Very good delivery reached very fast, quality panties very good took XXXL my height 180 Weight 80 kg perfect size
Very good! Good material, cotton. Good quality and nice colors!
Excellent Trusel! Now or yaks will be free) height 180 cm, weight 93 kg
I order the second time. The first was more than a year ago, the panties really liked then. In the summer time, the quality is worse, it touches the material and cut. The material is not 100% cotton, because to the touch glossy (Quilted), with the same sizes on the tag XL panties from the second batch longer by about 3 cm, the size of IS is that is, it was necessary to take a smaller size. Height 176, weight 71 kg
Posilku denied the new poshtoya after 16 dnev. Robyve two locks in one day at the rizniy stores. Nova Pochta DVY puski about 'ednala and went out with one package. I'll buy you some stuff. Rosemir brave niebier and did not lose. I'm content. I recommend it.
The tube is normal, reached quickly, in two weeks, at its 176 cm, 67 kg ordered XXL, but turned out to be a little bit too big, not critical, you can wear