SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful cover, thin, elegant, protective. To use as Wallet easy, recommend 100% used Q is always out.
The cover is good, the spouse is happy.
parfait colis reçu rapidement je recommande le vendeur et article de bonne qualité
Excellent Box❤️❤️
labai fainas, smagus laikyti
Arrived quickly, thank you
super ok
Everything is super! I order not for the first time!, I can safely recommend this store! this time I ordered for a girlfriend and her mom! They are very happy!
The cover came up perfectly. the side buttons are pressed. looks great! I recommend.
I don't know if it's durable and how long I will use it, but it's very beautiful.
Very beautiful. Qualitatively Prosh It. Only the surface is not smooth skin and like velvet, so it probably quickly gets lost very carefully to use, so that it kept its appearance longer. came quickly.
Fast delivery, description corresponds. Thank you.
past perfect en ziet er mooi uit
Dobry materiał. Pasuje idealnie do Samsung Galaxy A71.
Delivery: The order was shipped from China to Brazil and arrived within the estimated delivery time, taking 38 calendar days from purchase to receipt. It came well protected and undamaged. Order: The order includes a leather case for Samsung Galaxy A50 smartphone and a detachable leather wrist strap for the case. The case is of good quality, looks great and fits the phone perfectly. It's nice to carry and very easy to open and close, and it also protects the phone screen when it's inside a pocket or a bag with other things. Moreover, it comes with some compartments to put things like documents, photos, cards, money, etc., just like a wallet and can also serve as a stand for the phone while watching videos. Service: The order is in accordance with the product description and everything went well with this purchase. The store provided a great service and proved to be reliable. Overall: I'm very satisfied with my purchase and recommend this product and this seller to everyone.
рекомендую! Прибыло за 2 нед до ЛО. Подошел чётко!
Excellent!
A good cover, very pleasant to the touch. The line is even, it seems quality is at the level. Shipping fast. Thank you.
Perfektné, rýchle doručenie
Excellente article.
Спасибо! Отец доволен.
Pleasant to feel Purchase satisfied
Very satisfied, thank you!
Great quality, looks good, feels premium, price is reasonable, fits fine on the phone, color of material is beautiful and in fine quality. thanks Seller. thanks AliExpress.
Very cute, I arrive inside estimated for a A-2s