SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping and receipt. Product conforms to the description. It feels leather, it seems to be genuine leather (without being excellent quality leather either). I recommend both the product and the store.
very good and quality product.
This is the third in stock, the first served almost 2 years.
Great case! Approached perfectly!
The order was sent quickly, to Nizhny Novgorod a little less than 2 weeks. The cover approached perfectly, the quality suits me. I can recommend the goods and the store to everyone.
Всё пришло в соответствии с заказом. Упаковано хорошо. Доставка быстрая, меньше месяца. Качество очень порадовало. С продавцом не общалась. Отправил быстро. Продавца и товар рекомендую однозначно.
A beautiful cover, gentle to the touch, velvety, fig knows the skin or not, but sits well. Already I buy 5 cases, all for different phones Xiaomi ,not 8 pro ,not 9 s, Poco X3 NFC. At Poco, the neckline was slightly curvy on the print, the rest were perfectly seated.
Описание соответствует полностью, на ощупь приятный, сделан качественно, пришел быстро. Единственный минус, это несоответствует отверстие под динамик в клапане чехла.
The goods of very decent quality, their money is worth at Poco M3 came up perfectly! Delivery is very fast. Thank you for the goods!
Cool case
A quality cover for an excellent price, came quickly and tracked to the end, the phone sits confidently store well.
All OK
Delivered in 17 days, the parcel is whole. The cover itself looks and feels nice, sewn well and has no ugly language with a magnet. Of the minuses: Toli such a material, Toli a specific copy, but the whole cover looks like a dirty, and the cutout under the fingerprint scanner becomes quite deep, which.. In general, it will go.
It came very quickly. I sat on 5. visually and to the touch is very nice. Minus a very weak magnet. In any case, the product is excellent, keep a couple of cards.
All OK, in the Nizhny Novgorod region, for a week
Very high quality goods!!!
A cover of good quality. Delivery to Kaliningrad 12 days.
До Нижнекамска посылка дошла за месяц ровно. Заказывал коричневый, пришёл...
Same as the description. He arrived in 2 weeks. Perfect cell phone. Satisfied.
Case
A good case for Poco X3 and X3 Pro. Pleasant skin, rubber bumper. Good protection of the camera, but you need to wipe the lenses sometimes, otherwise there is dirt. There are no magnets, the phone does not turn off the screen when the cover is closed. There are all the necessary holes, the speaker does not close.
Хороший чехол
Thanks to the store sent quickly and came the same quickly 15 days Bryansk
perfect
Perfect quality! Thanks you!