SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine!
Very cute cover came in shape as a native) the texture is pleasant came before the specified time. the store is very pleased I will order from him more)))
Very good product quality, very happy with purchase
Super quality cover. Pleasant to the touch and in general very stylish. Came quickly, two weeks before Kaliningrad
Goods to zaporozhya came within a month! Packed well! In life, the color is much brighter than in the photo! Everything corresponds to the description! I did not communicate with the store! Definitely recommend!
Everything is cool! Thank you
The cover is pleasant to the touch, pretty. Mail delivered in 15 days but during transportation a little crumpled (from the minuses a weak magnet and so everything is fine.
Wowwwww, es muy bonita y de mucha calidad.
A good cover, did not have time to photograph immediately, my daughter has already updated with stickers.
Fast. In 15 days. Several goods came as 1. Matt. I like it. I came right up. I'll order more.
EN PERFECTO ESTADO EL COLOR ES UN TONO MAS OSCURO QUE DE LA FOTO PERO ME GUSTA. LLEGO EN CASI 3 SEMANAS A PERU.
It's been 13 days. Track was tracked only when sent and received. The cover itself is strong, odorless. The surface is velvety. The picture is bright. The frog is made in the form of an application. Subjective there is a feeling that, the cover will be very dirty. Most likely, in a few months will lose its appearance. Vprinciple I recommend to buy, but it is not necessary to count on a long use.
The cover looks great, everything is like in the description! Very fast delivery. Recommend
Excellent case, fully corresponds to the description
The cover came very quickly to Belarus. for Redmi 9 came perfectly. Quality is good. There are 3 feeders in the case thanks to the store
Super cover, fully corresponds to its description, the color is cool, to the touch is very pleasant, delivery is very fast
пришло быстро, качество хорошее
I loved it! I bought it at the end of June and it arrived in less than a month! The case was perfect for my phone and protects it very well on both the front and back camera. It's just as it is in the description. And that bunny is beautiful! I was very satisfied with the purchase!
Lovely case Pleasant to the touch, I thought there would be another quality, thus was pleasantly surprised) A little during transportation was crumpled, but without creases and so on. In the kit there is also a loop to hook and it is convenient to wear) Recommend store
Case for phone Xiomi 9 T came up perfectly. The color is not bright, rather wine burgundy color. Very fast, fast delivery in 8 days.
The case is very cool
Good quality, fast delivery. I'm happy!
Sent 21.06, took to mail 7.07. The cover is cool, to the touch like matte, in general I advise everyone. On the phone has not yet tried on, I think everything will be OK). With the store did not communicate, there were no reasons)
Very nice cover. Soft to the touch. I sat on the phone like a glove. Took on Xiaomi Redmi Note 9 Pro. Its function of protection and decoration performs on all hundred! Of small shortcomings, only not such a strong magnet on the buckle compared to the previous cover, but the magnet itself, like, holds a good one, and the legs are finished. And I also feel that the material will crumple quickly in the fold places.
Good quality good price hot sale hot sale hot sale hot sale hot sale hot sale hot sale hot sale cool Cool Cool Cool Cool Cool Good quality good price hot sale hot sale hot sale hot sale hot sale hot sale hot sale hot sale cool Cool Cool Cool Cool Cool Cool