SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llego bien y en ppco tiempo, pero tuve un inconveniente al cerralo con el protector de fibra de vidrio que tenia
Terrific working Deca tuk French protection is being key
The body approached perfectly. But immediately began to feel in his hands, the phone became heavier. Like a thin case and in combination with the phone weight. Under the slope, the screen is lost, it is not visible. On the pads, the finger reacts badly. You need more pressure. But with the sticker works well .... It is a pity that there is no pattern or motive from the body, but you can put a loved one's photo or pet. The principle of fastening the case is a magnet. Looks decent, very high quality and stylish.
Oh yes I just received yesterday thanks.
Consistent with the photos, only downside with the fingerprint sensor that has trouble working with! Very solid shell and the look protection works at the top
The product arrived very fast 10 days, I already tested it works very well I recommend you. It's beautiful I love I love I love
Very good product quite protected and in excellent condition I recommend a lot of arrival time to Peru very fast the only thing is that the footprint does not recognize by external glass otherwise very happy excellent product
I come very fast and it's excellent. Thanks
All OK black with Osloną camera green juz not
Slightly expensive, this but good quality. very fast
I come in excellent condition if I like it very much, I recommend it. Very good ballad
Congratulations! As described.
the product works as intended, however the fingerprint scan doesn't work like it should, The store shipped my item quickly because I got the wrong size for my phone. it has little magnets at the edges of the phone which I think it's cool, it came in a little Styrofoam box with take to make sure it was secured. I do recommend the seller if you are looking to buy a similar case to this.
Looks beautiful and gsm looks new
Very beautiful I recommend delayed arrival in Morocco
This case is nicely made. It really protects your phone. But don't expect the fingerprint unlock to work. You need to have small fiber cloth in your pocket to have it clean without fingerprints all around.
Cool case. The smartphone in it sits tightly. The lid closes and holds on a plastic lock. The screen is viewed only from below, directly and from above. For fans to look after other people's messages is a problem. Even polarized glasses do not help.
Arrived fast ... ... good buyer thanks OK..
Conform to the description
Genuine good quality
Mail parcel received
quick delivery nice pack nice product... thank you
I am so so loving my new phone case
It has the protection where no one can see what your reading like a hidden screen! also it's magnetic when you ope the case in half so super easy to open and close! I love the color it's gorgeous! purchase the rest of the colors to match me! also came very secured and protected! 100/10 recommend to buy!
The housing is exactly the same as the one in the photo, my only one but it doesn't take the print, but it protects the cell phone very well and doesn't let the other person see