SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time. Well packed. With protective films, the cover is in perfect condition, no scratches, dents or harm.
I order 3 em times very happy. Thank you store very fast delivery
깔금하고 좋습니다. 중량감은 느껴집니다. 묵직하게...
A big plus that the goods came quickly and qualitatively packed. But the minus is that it came of non-colorable
Look good. A magnetic good. The screen looks fine very but ננסה.. Hope to not ישבר... מבחינת touch... There are places it takes strain. but if using pen so perfect
The parcel quickly arrived. I don't understand the package is very strong without any damage, but the case inside is seriously BROKEN/DAMAGED. The store promptly accepted to refund, so the refund is in process. -------- Probably not my lucky day ☺️☺️.
I chegou
Description corresponds, fit perfect (photo), delivered quickly
xnice product but would have liked to know that for the S20 ultra, the part where you put your finger for the sensor is not covered (small opepn circle, leav,ing that bit9 unprotected, dust accumulation!
Well packed, arrived early, is plastic but it's cool
Delivery well with good communication and tree good quality
Came quickly packed well, there is a crack, also on the front glass. Otherwise satisfied, sticks well, the magnets are strong, the telewon became heavier, but did not add much in size
Came a little bit of time, very well sits, firmly hold on, barely open, the place of the prints of the hole is small, it's not horlshaw, there can protect,
A beautiful cover, went to St. Petersburg quite quickly, about 2 weeks. Very well packed. Thick enough, hard plastic, metal at the edges. Sorry the camera does not close. Seller recommend.
Niquel fast delivery for note 20 ultra
All compatible with description
Отличный чехол! все супер!
Thank you to the store very satisfied well packaged good quality very pretty more as I imagined I recommend you the saldeut
very fast delivery... without any dent... they packed it in a secure styrofoam.. the one who pick up and deliver my package which is naqel is very accurate.
Like very good Super Ocean
All the norms for their price. There is doubt that at Dada small fall he will stand...
Already arrived so testing
llego demaciado rapido, mas de lo que suponía que iba a llegar, buen vendedor recomendado y el material del articulo se nota que es de buena calidad.....
Thank you
Looks good but not yet checked