SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's nice and comfortable
Parfait
Super bin good quality product l elastic is good, very fast
Good soft, synthetics, in size at 46-48 came up.
Delivery very fast, arrived well before the expected, excellent product quality and packed. I am very satisfied.
All as in the description size corresponds) Thanks
The quality of the panties is good, the material is pleasant to the body and stretches. Honored the commandant. Risked and ordered 3XL approached perfectly on my 85 kg with an increase of 168 (although the store advised 4XL). The only problem is a pair of gray panties (they have a low landing, they are shorter than the rest), maybe on a thin and norms would be. The seller is an honest man, recognized the jamb in the party and returned part of the money. Definitely recommend product and seller
Boxers muito bem acabadas e parecem ser de boa qualidade, minha única ressalva é quanto ao tamanho. Mesmo sendo 4XL, achei pequena para mim que costumo usar L ou XL no Brasil.
Thank you store very fast fast and good quality
товар пришёл вовремя. соответствует описанию
Deliver quickly, too bad no more colors.
Satisfied. All as in the photo. Ordered XL for 60-70 kg. I hang 75 myself. With 165 growth. Freely climbed) and even if 80 weighed, then there would be norms. No pressure. This is 5/5. Oh, yes, I forgot to say. Came in less than 20 days. I'm shocked to be honest. This is my fastest parcel)
Excellent Trusel for your money
Quality is average, I'm just not a specialist in men's panties. Slightly free, my height is 180/85. On the tag 190/120 probably also height/weight. Came in a simple zip bag, I thought the box would come. If I do not forget, then I'll add a review
Took from the post office of Pyaterochka, the quality is good, ordered 60-70 kg at the same time that I myself 75-80, came up perfectly
Great thanks for store
Good fabric
Shipping and fast delivery within the agreed corresponds to that of the item images
Very soft
I got my panties. My husband hasn't measured yet. From work will come, will measure, then I'll add a review. Thank you.
Normal panties, light, do not shine through
Arrived very fast excellent store very good I recommend Good quality product ok