SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you
Normal panties
Хорошие трусы,хлопок мягкий,приятный на ощупь,отправка/доставка очень быстро.На 54-56 размер берите 5XL,рекомендую продавца и магазин.
Excellent
Very good, perfect size
Corresponds to the description. Cotton. Quality
Excellent Trusel. Cotton. Quality at altitude. Comfortable. The size approached. Delivery is quite fast. The store is honest decent. Shop definitely recommend!
The store is sociable, honest, polite and decent-quickly issued and sent the order. He answered the messages quickly. The parcel is tracked all the way, Packed well, everything arrived intact, not even crumpled. Quality is good..., very satisfied with this purchase! The goods are received in the shortest possible time, took at a delicious price-sale on the AliExpress, Thank you very much for your share. Honest seller, the goods correspond to the description, full, truthful description of the goods. I advise everyone and recommend this seller and its quality product. Nice to deal with this seller, good, reliable store and good attitude to buyers. I will buy more goods from this seller ....
I take panties from this store is not the first time and always satisfied with the quality, soft, pleasant to the touch, 100% cotton, the seller quickly sends, delivery only three weeks.
Panties Super, cotton, I take not the first time. I recommend
Panties are good, it's good to stretch. Suitable for 48-50 R. came quickly.
Panties take not the first time, I recommend. Cotton
хоть и написано на этикетке XXXL 180/100, но на мои 170/(если тут вес, то 60-65) сели немного свободно, но думаю после стирки сядут (брал с учётом этого) и будут в самый раз. в общем отпишусь дополнительно после стирки.
The store is sociable, honest, polite and decent-quickly issued and sent the order. He answered the messages quickly. The parcel is tracked all the way, Packed well, everything arrived intact, not even crumpled. Quality is good..., very satisfied with this purchase! The goods are received in the shortest possible time, took at a delicious price-sale on the AliExpress, Thank you very much for your share. Honest seller, the goods correspond to the description, full, truthful description of the goods. I advise everyone and recommend this seller and its quality product. Nice to deal with this seller, good, reliable store and good attitude to buyers. I will buy more goods from this seller ....
The store is sociable, honest, polite and decent-quickly issued and sent the order. He answered the messages quickly. The parcel is tracked all the way, Packed well, everything arrived intact, not even crumpled. Quality is good..., very satisfied with this purchase! The goods are received in the shortest possible time, took at a delicious price-sale on the AliExpress, Thank you very much for your share. Honest seller, the goods correspond to the description, full, truthful description of the goods. I advise everyone and recommend this seller and its quality product. Nice to deal with this seller, good, reliable store and good attitude to buyers. I will buy more goods from this seller ....
The material is nice. 100% cotton
Продавец общительный, честный, вежливый и порядочный-быстро оформил и отправил заказ. На сообщения отвечал быстро. Посылка отслеживаться на всем пути следования, упаковано хорошо, всё прибыло в целости и сохранности, даже не помятая. качество хорошее ... ,очень доволен этой покупкой! Товар получен в кратчайшие сроки,брал по вкусной цене-распродажа на Алиэкспресс, большое спасибо за акцию. Честный продавец, товар соответствует описанию, полное, правдивое описание товара. Всем советую и рекомендую этого продавца и его качественный товар. Приятно иметь дело с этим продавцом ,хороший,надежный магазин и хорошее отношение к покупателям. Буду покупать еще товар у этого продавца....
The product description corresponds. Excellent panties, the fabric is good, pleasant to the body. Stitched perfectly, smoothly, threads do not stick out. Approached perfectly, took the 5XL size for 175 cm height and 87 kg weight. Delivery two months. The track on the territory of Russia was not tracked. The store and I recommend it.
The product description corresponds. Panties liked, sewn smoothly, threads do not stick out. The fabric is pleasant to the body. Size 5XL approached the height of 175 cm. And weight 85 kg. Delivery two months. The track on the territory of Russia was not tracked. The store and I recommend it.
Good panties, sewing quality, threads do not stick out, the fabric is pleasant to the body, I take this store not the first time and always satisfied with the service, I recommend the size size
100% cotton. Panties are excellent. Sewn exactly without jambs.
Excellent cotton panties. Quality sewing (threads do not stick out anywhere, all seams are processed). Fast shipping.
Panties are good, cotton 100%. Inside the tag is cut, the size apparently does not match the ordered one.
Очень хорошее качество. Быстрая доставка. Все супер!
On the size 50-52, it was necessary to take XL, XXL-large, the quality is good