SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect is the second I ask. It is excellent quality
Quality is good. Malomerki. I wear 48-50, and took XXXL
thanks! great
I do not buy it for the first time. There are not enough panties of blue color! Very unpleasant...
Доставка Новой Почтой 3 недели . Все OK ...
Very nice and just average.
So very happy !!! Wife even likes them takes a lot to get that out of her !!
Thank you to the store everything corresponds
These panties I bought my son from me the same store came quickly quality good recommend thank you!!!
Panties came in three weeks compared to more expensive they are smaller in size but easier to stretch the material is pleasant I already experienced them as swimming trunks at 44-46 size. Not ashamed and on the beach thank you very much!!!
I liked the print. The sock is also norms. I wanted a bigger size, so that it was not very tight. But I did not find such, I will have to lose weight to climb without tension and tension.
Très bel article well stylé! La commande est reçue dans 24 jours au Maroc! La ceinture ne dérange pas! Les chinois ont des beaux articles si en bien choisi ce dernier , je recommande vivement. Very nice and stylish item! The order is received in 24 days in Morocco! The belt does not bother! The Chinese have beautiful articles if we have chosen the latter well, I highly recommend. Item very nice and elegant! Order is received in 24 days in Morocco! The belt doesn't bother! The Chinese have beautiful items if we have chosen the latter well, I highly recommend it.
Got there in a couple of weeks
I liked the quality, thanks to the store, extended the protection, in Moscow three months hung a track, as always the Russian Post.
Full synthetics, and so norms, print a clear month to the Perm Territory
Трусики хорошие. На Российский 46 размер xl отлично! Доставка в Московскую область очень долгая- 2 месяца и 10 дней. Брала за 214 рублей.