SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable, soft. On height 182 and weight 90 came up perfectly.
Excellent panties, good quality. Nice stuff. It came in a convenient bag.
Quality is not bad. Some of the threads stick out (can be seen in the photo), but not critical. Come quickly. Colors are not so bright. They sit perfectly and this is the main thing. Took XL 184 cm, 70 kg.
In the city of Rostov-on-Don, the goods came in 10 days at the point of issue. Panties quality, color and pattern as in the picture, on the Russian M ordered 2 XL
Супер быстрая доставка. За две недели в Украину (Ужгороде) Качество огонь. На европейский размер ххл взял хххл. И все с размером ок. Рекомендую для заказа.
Excellent panties, corresponds to the description!
Pants of norms, except steam in the hem, the guy is not happy with them, he did not even throw them for an hour. Stretched instantly. And all the other good ones, this store is not the first time I order.
качество хорошее
My husband liked, the quality of the fabric is good
They came quickly. the quality is not bad, they sat perfectly in size. there was a small smell from the fabric but quickly weathered out.
Product received after 3 weeks from order. Comfortable to touch. Size well selected using suggestion according to weight.
The quality is excellent and for such money!!!! Take it will not regret it. On the height of 173 cm and weight 65 kg size XL sit perfectly. In Sochi, the parcel reached 14 days!
Very quickly came the parcel, in 10 days. Quality is good, everyone is happy.
They are very good value for money. The very cool designs. They carve small. For an L I took an XL. Always take one more size of the used one.
The fastest delivery I received! thanks to the store!!! The product is of excellent quality, the material is soft and pleasant to the body, the size grid corresponds, packed well. in general five stars and prosperity to you. I recommend.
Заказал 20.04, получил в СПб 05.05. Размер выбирал сам.Мой рост 180,вес 75. Подошли отлично. Сшито хорошо. Рекомендую.
Size L in UK sizes a XXL fits very snuggley.
Хорошие. Мой мужчина очень стройный. Размер XXL впритык
The goods are denied for 12 dnev to Kieva, yakisnaya, I will lock up)
The parcel went less than a month, all the rules, I recommend the store.
Very quickly reached Good qulity
Trusel's just a bomb! The size approached! Quality top! Fast delivery to the NP!
Very satisfied, the fabric is soft, there is almost no smell. It came to Ukraine in two weeks. Size what you need, took on size larger and all super
Hello to all and all the best, thank you very much to the store, panties quality, at 54 size ordered XXXL and got into a point, sat perfectly! Packing sealed.
Quality is good, the fabric is pleasant .. not synthetics.