SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came panties, ordered before such quality will go with the size it is necessary to guess, I generally m but considering that I move little because of the disease there is a small stomach and I. In general, I ordered l it back-to-back, for a normal person it is not enough for me, now I ordered XL quite norms.
Everything is fine. Woven natural. Shvidka delivery. Uncle
All ok.
Good
Ordered HL on M approached. I wanted to wear shorts, but on the pope very strange sit with a bag. The material is natural, sewn well
Good for the price
обычные семейки, можно даже как домашние шорты) материал не самый классный, но норм. на об 120 отлично, можно ещё шире натянуть их
Excellent recommend the store
Good product fabric a little light
Everything is fine!
Nice material good fit
Satisfied
The print is cool, but the material is thin, the quality did not really like it.
Panties are good. Cotton. The size of XXL Chinese at 50-52 size approached perfectly. Nowhere does not press and does not press. Delivery in Mo two weeks.
Delivery 31 days to the Primorsky territory. The seams are curves. In our city of this quality, Chinese underwear is sold much cheaper.
Received panties, the quality is good, I recommend the store.
Received the long-awaited goods. In general, the packing is good, the panties themselves are dense with a sewn rubber band, I liked the quality, the color is bright, the phone camera does not convey the exact color color the
That's an awesome Coward and Mike. Recommend. Thank you.
Good panties, soft elastic, pleasant to the body, the fabric resembles a cotton. On a man with a height of 165, from 70, about 90 took and L and XL to decide on the size. They are almost not different, wider and longer by literally 1 cm. And those and those sat comfortably and well
All horny. Recommend. Shipment came quickly.
Delivery Siberia standard 3-4 weeks. Came a common package with other orders. Sent quickly. For me, comfortable, does not press where not necessary. I think that the size would be smaller. No smell. The fabric is rough, but comfortable. I took similar 4 pairs of 800 rubles. Not very different from them, only the color is more interesting.
Behold my legs