SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied arrived earlier than expected
I'm small (US) so I ordered Large (Asia). Fits perfectly.
Отличные труселя. Заказываю тут не первый раз. На мою опу 33 евроразмера садится китайский L.
Excellent Trusel. I order here not the first time. On my Opa 33 euro size sits Chinese L.
Very comfortable and the fabric looks good
Nice underpants. On my 46th size ope sat Chinese size L. The fabric is soft, pleasant. Seams without marriage. I take it for the second time.
Беру второй раз. Отличные, мягкие, удобные. На мой 46-го размера низ сел размер L.
Ask for a size M I arrive very large and have no size tag so you don't really know what size it is, it's good material but I stay somewhat disappointed by size
Good qulity. I'm happy with the purchase. Good to stretch. Seller recommend
Good Goods I will order more...
They're fine and they're not as long as they are in the picture.
In short, the panties as in the description, first I wanted to myself blue panties and this phytonashki was on the saver and when I ordered I did not see what they they they they secondly, it is obvious that the guy in the picture is either a vagina or a complete absence of a Karasik because of this it seems that the panties post to the knee
Very good quality
Excellent Trusel. On my netual body, the size L is just right. Front valve for the penis, which relieves unnecessary movements when you hurry to piss.
Not as long as in the photo.
Everything ok
Excellent panties, I order not the first time already
They look pretty good, lack washing and testing on my partner's body to be satisfied that the size fits, fits the body and durability of the material.
товар получен спасибо.
Excellent. The parcel arrived on time. The quality of the product is high. The store is great. The store is responsible, attentive. Recommend. Excellent. The package arrived on time. The quality of the product is high. The store is excellent. The seller is responsible, attentive. Recommend.
Panties of good quality, approached 52R., my husband really liked
Boxer men ordered in date 2020-12-07 09:32 arrived today in date 2021-02-25 yet to try them seem perfect but the lead time are too long for deliveries in Italy