SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
шло долго. Сам чехол так себе, "китайское" качество. Сквозь верхнюю крышку чехла видно плохо.
I ordered for Samsung S10 plus! And then such a herueda waited a long time. Nightmare just
good product I can recommend. very good store
A cover of good quality without a smell, a small minus is that there are no magnets that would keep the cover in a closed state
Everything came quickly, but a cover of a larger size. Maybe it's my fault.
The goods are not bad. But I did not carefully study, before buying and, received the goods quality, but not with those characteristics! The screen cover is not active!
I recommend it corresponds to the description made... Now you just have to test to see
Excellent fit! Front panel, like a mirror. The store wrote immediately, that would make an honest, reliable package. Really, and packed. Everything is super! Five stars!
Feel is super comfortable and the protection effect is very good. The point where the rear camera is higher is carefully designed. The phone case has a strong fit, protects the mobile phone very well, and works fine
Very beautiful case and comfortable, I liked it. The store is excellent
Very high quality. Arrived after less than 2 weeks. Very fast delivery. The store was very kind. They deserve 10 stars ⭐️. Thank you seller
Cool cover! Yes, it is very suitable and very suitable. Overall, it looks cool, high quality and fast delivery! Thank you!
Super cover. The glass is transparent, you can answer calls without opening. Fast shipping.
I like the lid very much. When the lid is closed, the scanned QR code becomes the display time. You can answer the call without opening the phone. The package will arrive soon. I suggest the store.
I order a similar cover not for the first time. Quality at the highest level. From innovations: In the old covers, the magnet was pasted outside due to which it fell over time. In the new version, the magnet is pasted to inspire the cover, which is very convenient. The body is tough. The previous phone has dropped more than once and the cover has protected it from any damage.
The cover is good, the size matches! Come quickly! The company is super, sent immediately. Recommend!
The goods came quickly. I recommend to the store, the phone sits very well. There is a cover on one side of the rear camera and a cover on the front glass too. Very good product, thank you!
A month has come, and the packaging standard is very close to the size of the blister. Only perform decorative protection functions. I can't see or respond when I open the phone cover. Pressing through the front cover will be transmitted, a swing (swap). In general, the price is satisfactory.
The tpersonal case is very bright, the top glass of the cover shows time, the weather and plus you can answer calls do not open the case! The phone in this case can be put horizontally and it will not fall due to the fact that there is a rib of rigidity in which the case itself rests and also between the two sides the rear cover Wall, very convenient. Recommend! Later I will add a review of what this screen looks like on the glass of my phone's cover.
Товар соответствует описанию, всё подошло идеально, спасибо продавцу. Шёл больше месяца до Омской области
It was sent quickly and the tracking number was tracked through the Russian mail app. Packed in an opaque bubble bag. It is also packed in bubble wrap. Sit tight on the phone. You can use it as a stand when watching a movie. To this end, there is a ledge on the back side, and the mirror cover is fixed on the ledge. My wife is very happy.
Very good mirror. Answer the call without opening it, and talk immediately.
Overall, not bad. I sit perfectly. Interestingly, the lid is a mirror and can be illuminated (you can check the time by clicking the button, but there is no need to open the lid). There is a round pimchka on the lid of the screen. I have a lock screen widget, but because of the call, I easily degummed and glued it on for easy use.
Everyone is happy, it came in 2 weeks in the Kaliningrad region.
10 звёзд. Чехол подошёл идеально. Кнопки и принятие звонков работают при закрытой крыке для меня очень удобно. Один только нюанс на крышке остаются пальчики постоянно прийдётся протирать. Но это можно пережить. Большое спасибо. Можно заказать в другом цвете. Рекомендую продовца и товар