SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CopyLie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://copylie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice I like it
To answer the call, you need to open the cover.
Groom case day just tidy.
Decent full protective cover. Though it doesn't have a magnetic top to keep the front from falling back. The only downside really which I could think of. The rest is all positive! Plus, it has this really cool way of looking at both your time and date from the translucent side of the cover. You can get a better idea from what I'm talking about in the pictures attached. Overall, a great quality product! I 100% recommend the store! Job well done :)
Great case That in the photo it is exactly a year. Well, the app does not work and it)
Excellent case I buy the fourth, this is the photo of operation with the year
Quite such a cover. The cover is partially transparent. It came two weeks before St. Petersburg
Arrived just 15days. It was a excellent experience!!!
Nice case.
The case looks good. But not very reliable. I took it for my wife. It works. All you need is that I have a doubt that it will be if the phone falls in this case. Seller recommend. The goods are at your discretion.
good case. about a month delivery.
Thank you, beautiful cover, delivery fast. Well suited for Samsung S8, I recommend
As described.
Good product, arrived in 1month and a half in very good condition.
The cover itself is good. Plastic is dense. but when you installed the application, the phone became buggy. I had to remove and use it as a regular case!
Товар дошло за одну неделю в Латвию в Ригу. Я доволен товаром.
Just like the description. Good protection and I like the design. It took 20 days to get to Chile.
The cover is good. The material is plastic. Sat on Note8 perfectly, but does not respond to the display. And that was stated. I'm shooting for this star. Why now this window on the side, it is not clear. Very sorry.
ممتاز جدا
Pouzdro vypadá Dobře. Phone sedí. Děkuji and doporučuji
Fast delivery, up to St. Petersburg. Two weeks. The name of the color is golden, but in fact more similar with the color of cappuccino, this is a small minus in the description. In general, the cover is comfortable, ideally approached the phone model.
I recommend the producer. Very fast delivery
The quality is good, the display is convenient, and the function of the stand is especially useful for watching video. I recommend
The goods came quickly ,and all is perfect
It came quickly. The material is nice. App Downloaded-works. Look at the wear resistance. The native Smart Cover on Galaxy A51 was very persistent.